Hey there VICTOR57@,
Thank you for taking the time to contact us through the forums. We appreciate you bringing this to our attention and we are sorry to hear you're having issues with purchasing credits.
We know discretion is important to many of our customers. Our authorized sales agencies will usually appear on your statement as either: VS.COM, VS1.COM, VS2.COM, VS3.COM, VS4.COM, VS5.COM, EPOCH.COM, CCBILL.COM, SEGPAYUS.COM, 800-685-9236.
Due to the adult nature of the business and our discrete billing, sometimes banks need additional authorization. Typically, if you contact the bank and let them know you're making a discrete online purchase, they will allow the next transaction attempt to go through.
Please check your email shortly for a message from us so we can further assist you.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, or call our 24/7 Customer Service Department. A representative is always available to assist you.
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